Last Updated: 24 November 2025

1. Digital Goods – All Sales Are Final

All products sold on YallaCoins are non-refundable. Once a purchase is completed and the digital goods are delivered, we cannot reverse, cancel, or refund the transaction.

Why?

• Delivery is instant and irreversible.
• Digital items cannot be returned or reused.
• Top-ups applied to user accounts are permanently consumed.
• Digital codes, once revealed, are considered used.

2. Customer Responsibility

Before completing an order, customers are responsible for verifying the accuracy of the provided information:

• The correct User ID or account information on the target platform
• The selected product and quantity
• The chosen payment method

YallaCoins is not responsible for incorrect information submitted by the customer.

3. Failed or Pending Orders

In rare cases where a payment is processed but delivery does not occur due to a system error, YallaCoins will:

• Verify the transaction in our system and with the application provider
• Attempt to complete the top-up or delivery if the order is valid
• If delivery is not possible, we may issue a store credit depending on the situation

Refunds to original payment methods are not offered in these cases; value may be credited to your YallaCoins balance.

4. Fraud, Abuse, or Unauthorized Transactions

We reserve the right to:

• Investigate suspicious transactions
• Request verification or additional documentation
• Cancel or refuse services in cases of fraud or misuse

Orders flagged as fraudulent cannot be refunded.

5. Payment Disputes or Chargebacks

Initiating a chargeback after receiving digital goods violates our terms. YallaCoins may:

• Suspend or terminate your account
• Ban your User ID from future services
• Submit delivery evidence to payment providers

6. Contact Us

If you experience delivery or technical issues, contact us and we will investigate: